Returns and Refunds

 

  • 30-Day Return Window: You can return your item for a full refund within 30 days of receiving your order. To return your order, please contact us at hello@livae.co
  • Condition of Returns: To be eligible for a return, your item must be in the same condition that you received it. It should be unused and in its original packaging.
  • Return Shipping: We offer free returns for all eligible orders. If you’d like to return an item, simply contact our support team, and we’ll provide a prepaid return label. Once we receive your item, you’ll be refunded the full cost of your purchase.
  • Refunds: Once we receive and inspect your returned item, your refund will be processed, and a credit will automatically be applied to your original method of payment.
  • Exchanges: In the case of defective or damaged products, we're more than happy to exchange it for the same item. Please contact us, within 7 days of receiving, for further instructions.
  • Cancellations: All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be canceled.
  • Contact Us: If you have any questions about our return policy or need help with a return, please don't hesitate to contact us

Refund Policy

We will refund your order to the original payment method once it has been processed at the warehouse.

  • Please be aware that this can take 3-8 days after the order arrives. You will be notified once a refund has been made.
  • We are unable to refund purchases to a different payment method than the one used to purchase the items.

Faulty items / Broken pieces

In the event you have received a faulty item, please contact hello@livae.co within 7 days of receiving. Please include the following information:

  • Your order number
  • Which item is damaged
  • A description of the problem
  • Photographic evidence

 

Return Address:
Name: Livae
Address: Unit 131161, PO Box 7169, Poole
Zipcode: BH15 9EL
Country: United Kingdom

NOTE: Do not return the items without contacting our support team. They will provide you with a return form and additional information.